FAQ

WHAT IS METABOLOGY?

METABOLOGY™ is a subscription-based healthy meal plan service for your convenience. The meals are prepared fresh, twice a week, meaning they are fresh and never frozen.

WHAT IS A MEAL PLAN?

A meal plan consists of a total of three full meals daily. As a courtesy to our customers, we also offer complimentary fruits and a snack (trail mix) daily, which means that you receive a total of three full meals, two fruits and one snack daily, or 18 full meals, 12 fruits, and six snacks! Our meal plans run from Monday to Saturday, giving you a “cheat day” on Sunday.

WHAT ABOUT FOOD ALLERGENS?

The Food Allergen Labeling and Consumer Protection Act (FALCPA), which took effect January 1, 2006, mandates that the labels of foods containing major food allergens (milk, eggs, fish, crustacean shellfish, peanuts, tree nuts, wheat/wheat-flour, and soy).

METABOLOGY™ meals are prepared in a shared facility where some of the following food allergens are used:

  • Cereals Containing Gluten
  • Crustaceans, For Example Prawns, Crabs, Lobster, and Crayfish
  • Eggs
  • Fish
  • Peanuts
  • Soybeans
  • Milk
  • Nuts, Such As Almonds, Hazelnuts, Walnuts, Pecan Nuts, Brazil Nuts, Pistachio, Cashew And Macadamia (Queensland) Nuts, And Coconuts
  • Celery (And Celeriac)
  • Mustard
  • Sesame
  • Sulphur Dioxide, Which Is A Preservative Found In Some Dried Fruit
  • Lupin (legume belonging to the same plant family as peanuts).
  • Mollusks, For Example Clams, Mussels, Whelks, Oysters, Snails, and Squid

 

METABOLOGY™ meals may contain one or some of the aforementioned food allergens, as well as herbs and spices that you may be mildly to severely allergic to.

Please be extremely aware of what you are allergic to BEFORE attempting to order from METABOLOGY™. If you are allergic to one or more of the mentioned food allergens, we are not able to recommend ordering from METABOLOGY™ at this time.

ARE THERE VEGETARIAN/VEGAN OPTIONS?

We presently do not offer vegetarian or vegan options.

ARE THE INGREDIENTS FOR THE MEALS GMO FREE AND ORGANIC?

We try to ensure the highest quality with our ingredients and try to buy organic where possible as well as products free of GMOs.

HOW LONG IS THE SHELF LIFE OF THE MEALS?

The shelf life of the meals are usually 4 – 6 days, but the best before date is printed on each meal.

IS NUTRITIONAL INFORMATION/MACROS PROVIDE ON EACH MEAL?

Every meal has a label on the top, listing all the nutritional information you need.

HOW ARE THE MEALS HEATED?

The instructions for heating the meals are on the container, where you will also find the nutritional information.

CAN THE MEALS BE FROZEN?

Our food containers are of high quality, but to ensure the quality and great taste of the food, we suggest to not freeze the meals. That is why we deliver twice a week. We want you to receive the excellent quality you deserve.

HOW MUCH DOES A MEAL PLAN COST?

How much you pay for your plan is very much dependent on the type of plan you choose, meaning whether you are a recurring (subscription for an entire month) customer, or a one-time customer, and whether you choose a Venus or Mars plan. These also come in different sizes, which influences price. You can review the prices for each plan on the website, before choosing your plan.

HOW MANY MEALS DO I NEED TO ORDER?

Our services begin with one week’s plan and you can order on a weekly basis.

If you lock in for an entire month of meals, we offer a 10% discount.

When you now choose to order from one of our VENUS or MARS subscription meal plans, you will automatically be locked in for 4 (four) weeks. In these four weeks you have the possibility of pausing your plan for one time (illness, vacation, professional travels or whatever else).

For your convenience, we will automatically renew your monthly subscription unless you notify us otherwise!

This is to your benefit and for your convenience only. You can tell us at any time before the end of your subscription plan if you would like to discontinue for a further month.

If you suddenly choose to opt out of the subscription plan, per our ToS we need to be notified beforehand.

If you suddenly cancel during the middle of a plan, the discount would then no longer apply and we would charge you the difference of the original price.

 

WHAT IF THERE ARE CERTAIN ITEMS I CANNOT OR DO NOT LIKE TO EAT? CAN I MAKE CHANGES TO THE MENU?

Of course we will accommodate certain items on the menu that may cause allergies or you just do not wish to eat. We substitute the meal with another meal from the plan. To make changes, you must notify us by the cut-off dates, and times.

WHAT IS THE CUTOFF TIME FOR ORDERING MEALS?

A delivery cycle begins on Monday through Sunday. The cut-off time for ordering meal plans is Thursdays before 11:59 pm, and we collect our customer lists on Thursday nights. To minimize potential food waste due to overstocking, we resource our fresh produce and ingredients Friday morning. That is why any order that arrives after the cut-off time will not be delivered until the next delivery cycle.

DO YOU OFFER ANY DISCOUNTS?

We offer a 10% discount to our Military, LEO, and First Responders. This is not a one-time, but a continuous discount as a way to say “Thank You” to those who serve us and our country.

If you lock in for a full month, we will waive the $10 delivery fee and give you an additional 10% discount.

WHAT ARE THE MEALS DELIVERED IN?

We use PET recyclable food grade containers that can be microwaved. We do not take the containers back, but you can reuse them for other things, such as storage and crafts, or you just recycle them.

HOW AND WHEN ARE THE MEALS DELIVERED?

Your meals are delivered twice weekly, on Monday and Thursday by 7am in insulated cooler bags filled with ice packs. You will receive your first delivery in your cooler bag and we will replace your cooler bag and ice packs with the next delivery. Just remember to leave the empty cooler bag/bags and ice packs in front of your door on delivery day, otherwise we will have to charge you a fee of $15 per bag.

WHICH AREAS DO YOU DELIVER TO?

We deliver to the Greater Tampa Bay area; however, some restrictions apply.

The following zip-codes are within our delivery radius:

 

If you live outside of these zip-codes, we presently cannot deliver to you.

 

33510
33511
33547
33578
33594
33596
33601
33602
33603
33604
33605
33606
33607
33609
33611
33612
33613
33614
33615
33616
33617
33618
33619
33625
33626
33629
33634
33635
33637

WHAT IF I LIVE IN A GATED COMMUNITY OR APARTMENT HOUSE?

As great as we are (and yes, we are really great), we need to be able to have access to your premises, otherwise we can’t deliver your food to you! If you live in a gated community, we need to be able to access the community, so please provide the access code in the comments section of the ordering form on our website.

DO YOU CHARGE A DELIVERY FEE?

We do charge a $10 delivery fee, but if you lock in for a full month, we will waive the $10 delivery fee and give you a 10% discount.

IS THERE A SIGN-UP FEE?

There is no sign-up fee.

Upon your first meal delivery, we will leave a cooling bag with ice packs with you, and you place the empty bag outside of your door for pick-up/exchange upon delivery day.

If you fail to leave your bag out, for your second delivery (the second part of the week), nothing happens except that we will send you a short reminder. If you forget to leave your bag and ice packs out at the beginning of the new week, we will have to charge you  a security deposit of $15 for your new bag.

The security deposit is returned to you if you decide to cancel your services with us and you have returned your bag and ice packs.

HOW DO I ORDER?

Just click on the link on or website (shopping cart) and choose your meal plan. You then need to enter your credit card information on our secure server and add any additional information regarding your residency in the comments section. Your credit card will be immediately charged once you place the order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We take all major credit and debit cards: Visa, MasterCard, American Express, and Discover.

DOES SOMEONE NEED TO BE HOME TO RECEIVE THE MEALS?

Not at all! As long as we can deliver to your front door, we will do just that on Sunday and Thursday, by 7am.

Once again, if you live in an apartment house, we must have access to the building, so please let the doorman know that we are delivering your meals.

WHERE ARE YOU LOCATED?

We are located in the heart of Tampa (near USF) but cook out of a certified professional kitchen to ensure you the highest food quality.

HOW DO I CONTACT CUSTOMER SERVICE?

Email sales@metabology.co or call 813.419.1932